In rare cases, you may not receive your purchased item right away even though your transaction is complete
due to various reasons such as slow network connection or a communication error occurred in the stores.
If you encounter this issue, please contact our [Random Dice:Wars] Customer Support for help.
Also if you’d like to request a refund for your purchase,
you may proceed at any time except for the occasions described below.
1. Items that are destroyed or damaged
2. Items that are fully or partially used
(Items that are earned from recharge event, VIP benefits, or any paid items by making purchases have been used)
3. Items that are too late to be on sale again
4. Items that activate or apply to the app immediately upon purchase
5. Term-based subscription packages
6. Others that are considered non-refundable by law for transaction safety
Be aware!
Requesting a refund directly to the store you made the purchase instead of our Customer Support
may result in a temporary restriction on your account.
Purchasing and cancelling an item over and over may affect the game balance negatively by causing detriment to other players’ gaming experience,
and this action will be considered to be giving the account owner an unfair advantage.
Please contact Customer Support if you wish to learn more.
due to various reasons such as slow network connection or a communication error occurred in the stores.
If you encounter this issue, please contact our [Random Dice:Wars] Customer Support for help.
Also if you’d like to request a refund for your purchase,
you may proceed at any time except for the occasions described below.
1. Items that are destroyed or damaged
2. Items that are fully or partially used
(Items that are earned from recharge event, VIP benefits, or any paid items by making purchases have been used)
3. Items that are too late to be on sale again
4. Items that activate or apply to the app immediately upon purchase
5. Term-based subscription packages
6. Others that are considered non-refundable by law for transaction safety
Be aware!
Requesting a refund directly to the store you made the purchase instead of our Customer Support
may result in a temporary restriction on your account.
Purchasing and cancelling an item over and over may affect the game balance negatively by causing detriment to other players’ gaming experience,
and this action will be considered to be giving the account owner an unfair advantage.
Please contact Customer Support if you wish to learn more.