In-App Purchases & Billing
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What do I do if I didn’t get my purchase?
Transactions are usually instant. However, in rare cases, it takes longer than usual due to slow network connection or a system error. If yo...
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I was charged more than once for the same order!
You may get charged for the same item more than once when a temporary network or system error occurs during payment. If you are double-charg...
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[Google Play] What’s your refund policy?
You can request a refund within 7 days of purchase if the item meets the conditions for the refund.■ Refunds are unavailable under the below...
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[App Store] What’s your refund policy?
You can request a refund within 7 days of purchase. Please refer to the followings for some non-refundable items. [Non-refundable items] 1....
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My payment has been declined.
There are various factors that may cause your purchases to be declined, so it’s difficult for us to verify the exact reason. Usually it’s r...
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I cannot make purchases. What should I do?
If your payment keeps failing, you may solve the issue by deleting cache and data. Please refer to the following steps to delete cache and ...
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Where can I see the actual refund amounts?
Your refund request is processed and finalized in the store you used to make a payment. The entire refund process may take from 7 to 15 days...
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Which payment methods are supported?
Here is a list of supported payment methods depending a mobile device. [Google Play] 1. Credit or debit cards that allows foreign purchases...
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Where do I see my purchase history?
Please refer to the following steps to review your purchase history.[AOS]1. Login [https://pay.google.com/]2. View GPA order number (GPA.000...
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Why is a dollar purchased from my account?
When you check your purchase history, you may see pending payment authorizations. These authorizations happen so Google Play Store/App Store...