There are various factors that may cause the game to slow down or to crash.

Please check your network environment before starting the troubleshooting.
If you’re already connected to a stable network, please follow the instruction below to solve the problem.

✔Conflict with other apps >> Close apps running in the background
1. How to close apps running in the background in Android (AOS)
- Tap on the III button next to the Home button on your device.
- Close all running apps except [Random Dice: GO]. 

2. How to close apps running in the background in Apple (iOS)
- Double-press the Home button on your device.
- Close all running apps except [Random Dice: GO]. 

✔Others >> Reinstall the game
1. Delete [Random Dice: GO] 
2. Go to the app store. Reinstall and start the game.

If you’re still encountering problems, Please contact Customer Support with detailed information.