Why is a dollar purchased from my account?

When you check your purchase history, you may see pending payment authorizations.These authorizations happen so Google Play Store/App Store ...

Where do I see my purchase history?

Please refer to the following steps to review your purchase history.✔AOS1. Login https://pay.google.com/2. View GPA order number (GPA.0000-0...

Which payment methods are supported?

Here is a list of supported payment methods depending a mobile device.✔Google Play1. Credit or debit cards that allows foreign purchases2. M...

Where can I see the actual refund amounts?

Your refund request is processed and finalized in the store you used to make a payment.The entire refund process may take from 7 to 15 days....

I cannot make purchases. What should I do?

If your payment keeps failing, you may solve the issue by deleting cache and data.Please refer to the following steps to delete cache and da...

My payment has been declined.

There are various factors that may cause your purchases to be declined, so it’s difficult for us to verify the exact reason.Usually it’s rel...

[App Store] What’s your refund policy?

You can request a refund within 7 days of purchase.Please refer to the followings for some non-refundable items.✔Non-refundable items1. An i...

[Google Play] What’s your refund policy?

You can request a refund within 7 days of purchase if the item meets the conditions for the refund.✔ Refunds are unavailable under the below...

I was charged more than once for the same order!

You may get charged for the same item more than once when a temporary network or system error occurs during payment.If you are double-charge...

What do I do if I didn’t get my purchase?

Transactions are usually instant.However, in rare cases, it takes longer than usual due to slow network connection or a system error.If you ...

Can I get a refund directly from the Google & Apple stores?

If you wish to cancel the payment for a purchased product, please contact our Customer Support.A direct refund from the store without going ...