If your payment keeps failing,
you may solve the issue by deleting cache and data.
Please refer to the following steps to delete cache and data, and try again.
<How to delete cache and data>
* Please check if your account is linked before proceeding.
If it’s not linked, your game data may be lost in the process.
[On Google Play]
1. Go to Settings of your phone.
2. Tap on Apps.
3. Select the game.
4. Select Clear Cache/Data.
5. Delete the game.
(Please check whether your account is linked or not before deleting.)
6. Reinstall the game.
[On App Store]
1. Delete the game.
(Please check whether your account is linked or not before deleting.)
2. Go to Settings.
3. Tap on Safari.
4. Select Clear History and Website Data.
5. Reinstall the game.
If the problem persists even after following the steps above,
please contact Customer Support with more details.
you may solve the issue by deleting cache and data.
Please refer to the following steps to delete cache and data, and try again.
<How to delete cache and data>
* Please check if your account is linked before proceeding.
If it’s not linked, your game data may be lost in the process.
[On Google Play]
1. Go to Settings of your phone.
2. Tap on Apps.
3. Select the game.
4. Select Clear Cache/Data.
5. Delete the game.
(Please check whether your account is linked or not before deleting.)
6. Reinstall the game.
[On App Store]
1. Delete the game.
(Please check whether your account is linked or not before deleting.)
2. Go to Settings.
3. Tap on Safari.
4. Select Clear History and Website Data.
5. Reinstall the game.
If the problem persists even after following the steps above,
please contact Customer Support with more details.
[蘋果系統手機]
1. 刪除[隨機骰子：擲擲骰]應用程式
(刪除前務必確認帳號已完成綁定)
2. 選擇設定
3. 選擇Safari
4. 選擇清除瀏覽紀錄和網站資料
5. 重新安裝[隨機骰子：擲擲骰]
若您進行上述步驟仍無法解決問題時，為了更迅速及正確地解決問題，請向客服中心提交詳細的問題內容進行諮詢。