You may get charged for the same item more than once when a temporary network or system error occurs during payment.
If you are double-charged, please contact Customer Support without using the item you received upon purchase.
We’ll be of your assistance to give you a refund after retrieving the item.
※ Please understand once you use the received item, you’ll not be eligible for a refund.
■ Double-Charge Request Form
- PID:
- Purchase Date:
- Item Name:
- Receipt No.:
* You can check your own PID from Menu > Settings.
* You can find the receipt number from the store you used to make a payment.
If you are double-charged, please contact Customer Support without using the item you received upon purchase.
We’ll be of your assistance to give you a refund after retrieving the item.
※ Please understand once you use the received item, you’ll not be eligible for a refund.
■ Double-Charge Request Form
- PID:
- Purchase Date:
- Item Name:
- Receipt No.:
* You can check your own PID from Menu > Settings.
* You can find the receipt number from the store you used to make a payment.