Before a customer service agent reviews your inquiry, an automated bot will greet you.
If a customer service agent responds, their name will appear with the response.
Please note that for similar inquiries, the responses may be similar as well.

Our support team’s response hours are on weekdays from 10:00 to 19:00 (Korean Standard Time).
It may take up to 3 days to receive a response from a representative.
We kindly ask for your patience.