We sincerely apologize for the inconvenience this may have caused.

Please submit an inquiry with detailed information, and we'll thoroughly investigate the issue to assist you as quickly as possible.

■ Required Information
- Date and time of the issue:
- Network status: Mobile Data / Wi-Fi
- Device and OS information:
- Detailed description of the issue:
- Related screenshots or videos (if available):

*Please note that providing accurate and detailed information will help us resolve the issue more quickly.