Many factors, including an unstable network connection, may lead to your purchased product failing to reach your account.

 

If you did not receive your purchase, please follow the instructions below.

 

 1. Close the game completely and restart.

 2. From the Store, select the undelivered product. Close the Store before making the transaction.

 

 Please also note that it may take up to 24 hours for the product to reach your account. If you still did not receive your purchase, please reach our customer support team with your purchase receipt.