Missing Purchased Item

■ If you did not receive your item after purchase: • Swipe to the bottom of the Shop > Press [Restore Purchase] • After restoring purchas...

I was charged more than once for the same order!

Many factors, including an unstable network connection, may lead to duplicate purchases. If you were charged multiple times for the sam...

Can I get a refund directly from the Google & Apple stores?

If you wish to cancel the payment for a purchased product, please contact our Customer Support.A direct refund from the store without going ...

Where do I see my purchase history?

Please refer below for looking up your purchase history on Google (AOS) and Apple (iOS). [Google Purchase Receipts] 1. Launch Gmai...

★Where can I see the actual refund amounts?

The refund will proceed according to the Store's policies, and the timeline may vary with your payment method and date of request. The ...